How WISE can help you meet your mutual obligations

With many job seekers in Australia navigating Services Australia and Centrelink for the first time, we’ve detailed what you need to know about mutual obligations and how WISE Employment is here to assist you.

What are mutual obligations?

Mutual obligations are government requirements that people receiving government income support, including job seekers who are registered with employment services providers for DES (Disability Employment Services) and jobactive, need to meet during their journey of finding employment.

Before accessing Government payments job seekers are generally required to engage with employment services like WISE Employment. After contacting the provider, job seekers will then be required to enter into a Job Plan which outlines the job seeker’s mutual obligation requirements. This Job Plan includes the number of appointments, job applications (currently four per month), work/job activities and WISE appointments you will need to complete to ensure continued Government support.

Employment services providers, like WISE Employment, can help you create a suitable job plan that is relevant to your previous work experience, job skills and career interests. Ultimately, we are here to ensure you gain employment that is right for you.

How WISE can help you meet mutual obligations

We’ve been helping job seekers into employment since 1991! Ensuring our customers find long-lasting, meaningful work is what we do. To get started with WISE, you will need to register as a job seeker with WISE or ask Centrelink to refer you to your local WISE office (see below for more).

After registering, one of our friendly Employment Consultants will reach out. Your consultant will take the time to understand your previous job experience, your skills and start a conversation about the areas of employment you would like to pursue.

Once you agree on your Job Plan that’s tailored to your specific needs, WISE can help you by:

  • Job search requirements
  • Appointments to discuss your progress
  • Assisting you with understanding and meeting your mutual obligations
  • Helping you to build the knowledge and skills you require for your future career
  • Working with you to update your resume and cover letter
  • Assisting you in finding relevant jobs with inclusive employers
  • Providing interview coaching and supplies if needed
  • Promoting your skills to employers
  • Organising relevant work experience
  • Build your confidence through the WISE Wellbeing program
  • Providing additional training
  • Counselling
  • Plus, any other extra help you may need

After securing employment, WISE will ensure you have everything you need to succeed in your new role. Plus, we will provide you and your employer with post-placement support for as long as is necessary.

We know customers require unique servicing to match their individual work, training and life goals. This is why we tailor our employment services and support to suit you and your circumstances.

Getting Started with WISE

There are a couple of ways to sign-up to WISE, depending on your circumstances.

If you have a disability, injury, mental illness or health condition, please register for our Disability Employment Services (DES).

Or find out more information on our Disability Employment Services.

Alternatively, please get in touch with Centrelink who will refer you to your nearest WISE office. Our friendly team are ready to assist you with this process if needed. Find the contact details of your local WISE office.

Find out more about jobactive services.


Stay up to date with the latest WISE Employment news and information.

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Stay up to date with the latest WISE Employment news and information.