Personal Helpers and Mentors service (PHaMs)
WISE Employment provides The Personal Helpers and Mentors service (PHaMs) from its Cranbourne and Pakenham offices in Victoria.
PHaMs supports people whose lives are severely affected by mental health problems. It is a key part of the Australian Government’s Mental Health program, and is part of the Council of Australian Government’s National Action Plan on Mental Health.
The Personal Helpers and Mentors service (PHaMs) focuses on strengths – what people with mental illness can do, rather than what they can’t do. It focuses on recovery – demonstrating that people with mental illness can lead a fulfilled life in the community with the same opportunities as other people. People who join the program will work with their own Personal Helper and Mentor who will support them on their recovery.
You can download a PHaMs referral form here. Please read more about PHaMs in the Personal Helpers & Mentors service brochure, available in English, Arabic, Chinese, Croatian, Farsi, Greek, Indonesian, Italian, Korean, Maltese, Serbian, Spanish, Turkish and Vietnamese.
Frequently asked questions about PHaMs
What do Personal Helpers and Mentors do?
Personal Helpers and Mentors will work with you to develop goals and strategies to achieve these goals. They will provide you with opportunities, support and services that will help you reconnect with your community. They will be someone you can talk to when things aren’t going so well. It’s a team approach where you and your Personal Helper and Mentor will work together to make things happen and get outcomes YOU want. It’s about trust and respect.
How will my Personal Helper and Mentor support me?
The support will be tailored to suit your individual needs – some common examples would be:
- Working with you to learn how to better manage everyday tasks such as housekeeping, managing finances and learning how to use public transport
- Helping you get relationships with family and friends back on track
- Accessing appropriate clinical support
- Advising you on some parenting difficulties you may be having
- Working with you to get you involved in a community activity that you would really like to do
- Connecting you with other services or programs that could also support you on your recovery journey, like drug and alcohol, housing, or medical support.
Am I eligible for PHaMs?
If you are 16 years or older you may be eligible for the Personal Helpers and Mentors service. You do not need to have a medical diagnosis of a mental illness to initially join the program. If you join, your Personal Helper and Mentor will help you to get the medical and other health support that you need.
As one of the PHaMs providers in Casey Southern B Victoria, the WISE PHaMs will be delivered from WISE Employment’s Cranbourne Office. In order to be eligible for the program, you need to reside in one of the localities listed below.
WISE PHaMs Eligible Service Localities
Koo Wee Rup
Nar Nar Goon
Narre Warren Sth
Narre Warren East
Narre Warren Nth
Contact the PHaMs team:
Contact the PHaMs team at WISE Employment Cranbourne or WISE Employment Pakenham
You can download a PHaMs referral form here. Please read more about PHaMs in the Personal Helpers & Mentors service brochure, available in English, Arabic, Chinese, Croatian, Farsi, Greek, Indonesian, Italian, Korean, Maltese, Serbian, Spanish, Turkish and Vietnamese. You will be asked some questions to see whether you are eligible for the program. You can bring along a family member, carer or friend if you choose.
Important numbers for seeking help:
Lifeline: 13 11 14
Suicide Call Back Service: 1300 659 467
Kids Help Line: 1800 551 800
Mensline: 1300 78 9978
VVCS – Veterans and Veterans Families Counselling Service: 1800 011 046