Job seeker FAQs - WISE Employment

1) How can I sign up for your employment services? Do you have any jobs available? What kind of employment services apply to me?

The level of employment assistance available is determined by each person’s circumstances and background. The first step is to contact Centrelink to ask if you’re eligible for government-funded employment services — via either Workforce Australia or Inclusive Employment Australia.

If Centrelink determines that you are eligible for employment services, contact 1800 685 105 to be referred to your nearest WISE office, or register your interest as a job seeker online.
Alternatively, you can contact your nearest WISE office directly, and ask about which employment services would be applicable to you. You can find your nearest WISE Employment office in ACT, NSW, NT, QLD, SA, TAS, VIC, and WA.

2) Are you a recruitment company?

WISE Employment is Australia's leading not-for-profit employment services provider. We are a specialist recruitment company for unemployed people who may or may not be living with disabilities, injuries and health conditions, including mental illness. We deliver Australian Government-funded employment programs like Inclusive Employment Australia and Workforce Australia to help all Australians into a job.

Our employment services are free to eligible job seekers and employers. Read more about us and about WISE programs and services.

3) Can you help me find a job if I have a disability/health condition/injury but don't receive government benefits?

In the case of Inclusive Employment Australia (IEA), Centrelink will conduct an ESAt (Employment Services Assessment) to verify that you have a medical condition/injury/disability and, subsequently, determine that you are eligible for IEA. You do not have to be receiving income support or government benefits to be eligible for government-funded employment services, and to register as a job seeker with WISE.

In the case of Workforce Australia (generally for people who do not have a disability, injury or health condition), you would in most cases need to receive income support (e.g. Job Seeker payment, Parenting payment, Carer payment, Youth allowance) in order to register as a job seeker with WISE.

However, if you or your partner have been retrenched in the last 6 months, or know that you are about to be retrenched (up to 3 months in advance), you may be eligible to sign up for employment help via WISE Workforce Australia *without* having to receive Centrelink benefits / income support payments.

Please get in touch with your local WISE office to discuss further. The WISE team would be able to talk you through and help you with the process.

Find your local WISE Employment office or free-call our team during business hours on 1800 685 105.

4) Who are the groups of people you help into work?

We help find jobs for a diverse range of job seekers, including those who:

have difficulty finding work due to disability or illness, including mental illness (including anxiety, bipolar, depression)
are unemployed for a short time or a long time
have been retrenched
are considering returning to work after caring for family
are young people (youth employment), or mature-age job seekers requiring mature-age employment services (for job seekers aged 50 and above)
are Indigenous Australians, asylum seekers or refugees.

Find more information in our Job Seekers as well as Programs and Services sections.

5) Where are your offices located?

6) Why don’t you have an office in my state/city/area?

7) Can I register with WISE Employment when I am currently registered with another employment services provider?

Advice for WISE Inclusive Employment Australia (IEA):

Yes you can switch your Inclusive Employment Australia (IEA) provider any time! You can only be registered with one provider at a time. If you’d like to transfer to WISE Disability Employment Services, please call the National Customer Service Line on 1800 805 260 and request a transfer to WISE Employment.

You can also get in touch with your local WISE office to let them know you’d like to transfer to WISE Employment. Find all WISE offices or free-call the WISE team during business hours on 1800 685 105. We look forward to helping you find work and access related support services.

Advice for WISE Workforce Australia:

Yes you can switch your Workforce Australia provider any time! You can only be registered with one provider at a time. If you’d like to transfer to WISE Employment Workforce Australia, please call the National Customer Service Line (NCSL) on 1800 805 260, or log into workforceaustralia.gov.au, to request a transfer to WISE Employment Workforce Australia.

You can also get in touch with your local WISE Workforce Australia office to let them know you’d like to transfer to WISE Employment. Find all WISE offices or free-call WISE Employment Workforce Australia on 1800 161 231 during business hours. We look forward to helping you find work and access related support services.