FAQs

General FAQs

• 1) How can I sign up for your employment services? Do you have any jobs available? What kind of employment services apply to me?

  The level of employment assistance available is determined by each person’s circumstances and background. The first step is to contact Centrelink to ask if you’re eligible for government-funded employment services — either jobactive or Disability Employment Services (DES) employment programs.

  If Centrelink determines that you are eligible for employment services, contact 1800 685 105 to be referred to your nearest WISE office, or register your interest as a job seeker online.

  Alternatively, you can contact your nearest WISE office directly, and ask about which employment services would be applicable to you. You can find your nearest WISE Employment office in NSW, NT, SA, QLD, VIC & TAS.

• 2) Are you a recruitment company?

  We are a specialist recruitment company for unemployed people who have been allocated funding by the government to help them find work with the assistance of an employment services provider. WISE Employment is one of Australia’s leading not-for-profit employment services providers, delivering Australian Government-funded employment programs like Disability Employment Services (DES) and jobactive to help all Australians into a job.

  Our employment services are free to employers and eligible job seekers. Read more about us and WISE programs and services.

• 3) Can you help me find a job if I have a disability/health condition/injury but don't receive government benefits?

  As from 1 July 2021, you will have to be receiving government benefits such as an income support payment (e.g. JobSeeker payment, Parenting payment, Carer payment, Youth allowance) or disability support pension (DSP) if you are a new DES customer registering with WISE.

  Centrelink will conduct an ESAt (Employment Services Assessment) to verify that you have a medical condition/injury/disability and, subsequently, determine that you are eligible for Disability Employment Services (DES).

  Please get in touch with your local WISE office to discuss further. The WISE team would be able to talk you through and help you with the process. Find your local WISE Employment office or free-call our team on 1800 685 105.

• 4) Who are the groups of people you help into work?

  We help find jobs for a diverse range of job seekers, including those who:

  • have difficulty finding work due to disability or illness, including mental illness (including anxiety, bipolar, depression)
  • are unemployed for a short time or a long time
  • have been retrenched
  • are considering returning to work after caring for family
  • are young people (youth employment), or mature-age job seekers requiring mature-age employment services (for job seekers aged 50 and above)
  • are Indigenous Australians, asylum seekers or refugees.

  Find more information in our Job Seekers as well as Programs and Services sections.

• 5) Where are your offices located?

  We offer Disability Employment Services (DES) in New South Wales, Victoria, South Australia, Queensland, Northern Territory and Tasmania. We provide jobactive in the Northern Territory, New South Wales and Victoria.

  Please search for your nearest WISE Employment office.

• 6) Why don’t you have an office in my state/city/area?

  We are contracted by the Australian Government to provide employment services in specific areas. If we don’t have an office near you, please search for alternative employment services providers by your postcode.

• 7) Can I register with WISE Employment when I am currently registered with another employment services provider?

  Yes, you can change to WISE Employment. Note that you can only be registered with one employment services provider at a time. You may change provider on request up to five times. Please call the National Customer Service Line (NCSL) on 1300 854 414 and request a transfer to WISE Employment. We look forward to helping you find work and access related support services.